At Flamster, we aim to deliver your electric log burner stove quickly, safely, and affordably. Below is a breakdown of our shipping process and policies.

đźšš Shipping Coverage

We currently ship within USA
International shipping is not available at this time.

đź•’ Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed the next business day.

📦 Delivery Time

  • Standard shipping: 4–7 business days (depending on your location).
  • You will receive a confirmation email with a tracking number once your order is shipped.

đź’¸ Shipping Charges

  • Standard shipping: Free
  • Shipping charges (if any) will be calculated and shown at checkout.

đźš« Delivery Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • Weather conditions
  • Courier issues
  • Public holidays or unexpected events

We appreciate your patience and understanding in such cases.

âť— Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for delays or losses due to:

  • Incomplete or incorrect addresses
  • Unavailable recipient at the time of delivery

📦 Damaged or Lost Items

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours at https://flamster.shop/ with your order number and photos (if damaged).
  • We will coordinate with the courier and arrange a replacement or refund where applicable.