Realfyre Golden Oak Designer Plus Gas Log Set

Shipping Policy

At Flamster, we aim to deliver your electric log burner stove quickly, safely, and affordably. Below is a breakdown of our shipping process and policies.

🚚 Shipping Coverage

We currently ship within USA
International shipping is not available at this time.

🕒 Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed the next business day.

📦 Delivery Time

• Standard shipping: 4–7 business days (depending on your location).
• You will receive a confirmation email with a tracking number once your order is shipped.

💸 Shipping Charges

• Standard shipping: Free
• Shipping charges (if any) will be calculated and shown at checkout.

🚫 Delivery Delays

While we do our best to ensure timely delivery, delays may occur due to:

• Weather conditions
• Courier issues
• Public holidays or unexpected events

We appreciate your patience and understanding in such cases.

❗ Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for delays or losses due to:

• Incomplete or incorrect addresses
• Unavailable recipient at the time of delivery

📦 Damaged or Lost Items

If your order arrives damaged or is lost in transit:

• Contact us within 48 hours at https://flamster.shop/ with your order number and photos (if damaged).
• We will coordinate with the courier and arrange a replacement or refund where applicable.