Shipping Policy
At Flamster, we aim to deliver your electric log burner stove quickly, safely, and affordably. Below is a breakdown of our shipping process and policies.
🚚 Shipping Coverage
We currently ship within USA
International shipping is not available at this time.
🕒 Processing Time
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed the next business day.
📦 Delivery Time
- Standard shipping: 4–7 business days (depending on your location).
- You will receive a confirmation email with a tracking number once your order is shipped.
💸 Shipping Charges
- Standard shipping: Free
- Shipping charges (if any) will be calculated and shown at checkout.
🚫 Delivery Delays
While we do our best to ensure timely delivery, delays may occur due to:
- Weather conditions
- Courier issues
- Public holidays or unexpected events
We appreciate your patience and understanding in such cases.
❗ Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for delays or losses due to:
- Incomplete or incorrect addresses
- Unavailable recipient at the time of delivery
📦 Damaged or Lost Items
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours at https://flamster.shop/ with your order number and photos (if damaged).
- We will coordinate with the courier and arrange a replacement or refund where applicable.
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